Jim McLaughlin's Blog

http://www.nist.gov/baldrige/insights.cfm Performance measurement is the responsibility of an organization’s senior leaders. That does not mean that they have to do the regular gathering of key data, but they need to choose the key measures, regularly review them, and use them to lead and guide the organization. Senior leaders also need to set the culture for… Read more

Social justice must evolve from within society and must be voluntary. Public service, free of force or coercion should facilitate man’s ability to fully realize the equality liberty offers to each individual. via Public Service, Social Justice and Equity | PA TIMES Online. Read more

‘Servant leadership is based on the premise of being a servant first and then aspiring to leadership for the benefit of those served. The servant leader focuses on the needs of others and serves in an organization characterized by an inverted pyramid, with “customers” at the top, and with leaders at the bottom enabling organizational… Read more

… collaborative governance more equally distributes problem-solving and decision making power among all participants from both government and the public. Citizens involved in collaborative efforts with government do not simply passively receive information and provide feedback on governmental decisions that have already occurred. Rather, citizens actively share information, express their preferences, develop common understanding and… Read more

The Performance Improvement Guide or PIG is a book of very helpful improvement tools. The PIG also contains explanations of many key elements related to improvement as well as some detailed instruction, such as how to develop a strategic plan. In addition to several decision-making and improvement tools, and instructions on how to use them, there are informative and… Read more

To refresh memories, the previously reported data for two-time Baldrige winners: median growth in revenue was 93%, and median growth in jobs was 63%. And the comparative average growth in jobs for the matched industries and time periods was 3.2%. Adding MESA and the current time period, the median growth in revenue is 92.5% and the median… Read more