Connecting two excellent sources for community leadership. ed.
Why do government organizations choose to embark on a journey of improvement using the Baldrige framework? Whether one is a small government department or a large agency, an organization can use the framework to improve the effectiveness and efficiency of its operations as well as develop systematic and innovative processes to strengthen leadership, strategic planning and workforce engagement.
Source: Improving Government Performance: The Great Promise of the Baldrige Excellence Framework | PA TIMES Online