Despite heightened rhetoric about engaging citizens, improving customer satisfaction and restoring public trust in government, little significant success in doing so is evident today especially when we focus on the passage of the fiscal measure passed late on January 1 by Congress after more than 500 days of debate. This in part is due to partisan differences as well as to complexities in our system of government and a reluctance on behalf of elected officials to engage and to work together on behalf of citizens. After all, to do so requires an organizational commitment to delivering results, acting with integrity and transparency, truly listening and communicating clearly with all stakeholders.

via Restoring Trust in Government Matters | PA TIMES Online.