Even though the field of knowledge management KM has been around for 15 to 20 years, it is still evolving and has room for improvement. When we look at the business environment today, we see a graying work force. With four generations in the work force in many countries, we’ll have to improve cross-generational knowledge flows. And with a recessionary environment, we have to do more with less. If the success of organizations depends on developing and maintaining relationships, as Thomas Friedman has said, social networking plays a critical role.