Category: Performance Management
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Thoughts on Performance Management
Reading “The Five Traps of Performance Management”, HBR, October 2009: Great article. Highly recommended. 1. Metrics should be derived from external sources whenever possible to avoid the bathwater and self-serving/self-replication problems. When no external standard exists, ask your customer — and everyone has a customer. 2. Measure against your future,…
Jim McLaughlin's Blog 