Thanks to companies like Amazon.com and Google, powered by their new technologies and methods, citizens are used to great digital experiences. Government has a great opportunity to increase citizen engagement and satisfaction by taking advantage of such technologies and new process management methods. Here are four such methods that can be used to overhaul current federal, state and local government processes, both internal and external.
Source: Now is the Time to Reinvent Legacy Government Processes
Jim McLaughlin's Blog 